Member Engagement Specialist & App

Member Engagement Specialist Job Specifications

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Member Engagement Specialist delivers excellent service to all members, guests, and program participants.  Responds to member and guest needs, promotes memberships and programs, and creates a welcoming environment.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

  1. Promotes the Y through internal and external prospecting. (ie. attends corporate and community events, handles incoming phone calls and tours, etc.)
  2. Uses excellent communication skills during phone calls and tours to understand prospects’ needs and creates interest in Y membership.
  3. Utilizes proper sales protocol to achieve branch membership unit sales goals, including scheduled follow up and appropriate sales actions.
  4. Increases retention efforts by utilizing membership-coaching protocols to follow up with new members. Additionally, participates in branch retention events and activities.
  5. Follows direction for reporting all sales and retention activities via spreadsheets, dashboards, etc.
  6. Assists Membership & Marketing Coordinator with the cancellation process in an effort to retain the membership.
  7. Follows all policies, procedures, and standards as established by the law or the Y codes of conduct (e.g., safety or emergency procedures, behavior guidance strategies, child abuse prevention policies); makes ADA accommodations where appropriate.
  8. Maintain current knowledge of emergency procedures for the facility and act responsibly in emergencies.
  9. Actively patrol all areas of the YMCA and record times and observations at designated checkpoints.
  10. Ensures the safety of staff, members, or volunteers when entering or exiting the facility.
  11. Complete and be accountable for all accident/incident reports. Reports must be accurate, consistent, and submitted to supervisor.  Communicate all accident and discipline situations (corrective counseling form).  If the severity of the accident/incident warrants immediate attention, contact via phone the appropriate professional staff member or local authorities.
  12. Conduct building tours for prospective members and answer all questions.
  13. Remain accessible through established communications systems at all times during a shift.
  14. Attends and participates in family nights, program activities, staff meetings, and staff training.
  15. Performs other duties as assigned
    1. Not limited but, including cleaning, dusting, sanitizing, sweeping, mopping, taking out the garbage, laundry, and other basic cleaning.

 

LEADERSHIP COMPETENCIES:

  • Communication & Influence
  • Developing Self & Others
  • Program/Project Management

QUALIFICATIONS:

  • Minimum of 18 years of age.
  • CPR, First Aid, and AED certifications required.
  • Excellent organizational, planning, communication, and computer skills required.
  • Must possess the leadership skills necessary to carry out established policies and procedures.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of
    the community.
  • Ability to develop positive, authentic relationships with people from different backgrounds.
  • Commitment to inclusion and compliance with the Americans with Disabilities Act (ADA).

WORK ENVIRONMENT & PHYSICAL DEMANDS:

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to plan, lead, and participate in program activities in a variety of indoor and/or outdoor settings.
  • Must be able to lift small children/toys/objects max weight of 25lbs.
  • Have the ability to move about the facility freely assisting members’ needs and giving tours.
  • Position requires standing for an extended period of time, entering data via a computer keyboard, and seeing information on a computer screen.
  • Must be able to communicate effectively via telephone and in person.

Job Type: Part-time

Pay: $8.00 – $9.00 hourly

Work Location:

  • One location

Benefits:

  • Professional development assistance

Hours per week:

  • 10-19

This Job Is Ideal for Someone Who Is:

  • Dependable — more reliable than spontaneous
  • People-oriented — enjoys interacting with people and working on group projects
  • Adaptable/flexible — enjoy doing work that requires frequent shifts in direction
  • Achievement-oriented — enjoys taking on challenges, even if they might fail
  • Innovative — prefers working in unconventional ways or on tasks that require creativity

This Company Describes Its Culture as:

  • Detail-oriented — quality and precision-focused
  • Innovative — innovative and risk-taking
  • Outcome-oriented — results-focused with a strong performance culture
  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative